FAQ’s
The whotube.com website functions like other websites and navigating through the pages is an easy thing to do. Listed below are some questions that relate to special functions on the website. If your question is not addressed here feel free to send your question to us at info@ whotube.com.
PRIVACY
We anticipate that the majority of business users to this site will be small business operators. The Privacy Act generally concerns large businesses and government organisations that collect personal information about people.
The Australian Government Office of the Australian Information Commissioner states in its FAQs;
‘I operate a small business. How do I know if I am covered by the Privacy Act?
Generally speaking, most small businesses will not have to comply with the Privacy Act. A small business with an annual turnover of $3 million or less will have to comply with the Privacy Act only if it is:
- a health service provider; or
- trading in personal information (e.g. buying or selling a mailing list); or
- related to a business that is not a small business; or
- a contractor that provides services under a Commonwealth contract; or
- a reporting entity for the purposes of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act); or
- an operator of a residential tenancy database.’
Q. Can I place my cctv footage of an incident that occurred in my store (or out the
front in a public place) on the internet?
A. Yes, providing it does not breach any privacy laws or other Commonwealth,
or State or Territory laws. Whotube signage, posters and stickers, helps
you convey your intention to post footage of any wrong doing on the internet.
See what is on offer at the CCTV warning sign link at the bottom of each page.
Q. How do I know if I am breaching any law?
A. The nature of the footage whotube allows a business to upload in accordance
with our terms and conditions is NOT in breach of existing Australian laws.
If you are concerned it is best to seek professional legal advice. Ask yourself
whether you are posting any footage that is not already published in other forms
of media. Consider the news media filming an accused person, naming them and
the town they live in, filming their relatives leaving a court, naming the offence
they are accused of BEFORE they are convicted of any offence.
Q. What if I make a mistake and upload something that is in breach of the privacy
laws?
A. Generally, the first course of action for any person with any complaint is to
complain to the media to have the material removed. Whotube will investigate
and remove material should any complaint be sustained. In most circumstances
once that materiel is removed the matter is finalised. Whotube will notify the
source of the material so that a similar incident is not repeated.
Visit these pages and read more………
(Australian Law Reform Commission on privacy issues affecting children and young people)
http://www.austlii.edu.au/au/legis/cth/consol_act/pa1988108/
(Australian Commonwealth Privacy Act)
http://www.aifs.gov.au/nch/pubs/sheets/rs18/rs18.html
(Australian Institute of Family Studies)
(Office of the Australian Information Commissioner)
GENERAL
Q. How do I search for videos?
A. There are two search bars on whotube.com. The top search bar as on
the homepage will search keywords in text so that you can search areas
of interest. To search locations the bottom search bar as on the homepage,
allows you to search locations by typing in postcodes or town/city names.
REGISTERING
Q. Why register on whotube?
A. You don’t have to register on whotube.com to search and view videos. To access
all of the functions on whotube such as reporting on videos and receiving
notifications, you need to be registered. If you try to access one of these functions
unregistered you will be prompted to register.
Q. What is the benefit in registering as a user?
A. As a registered user you will receive notifications of incidents captured on CCTV that
are uploaded in an area specified by you. You are able to report information you have
on an incident directly with the business that has posted the footage and the
business will only receive your user name.
Q. What is the benefit of registering as a business?
A. As a registered business you are able to upload footage and post an advertisement
with this footage. You will receive notifications of incidents that occur within a
specified distance of your location keeping you informed of what is happening
around you.
Q. How do I register?
A. To register, on the whotube.com homepage click the ‘register’ button in the top
right hand corner of the page.
Q. I can’t register a second user using my email address.
A. Only one user can be registered per email account. If you wish to change your user
name and use your email account then contact us at info@whotube.com.
USERS
Q. What information can I send?
A. As a user you can click on the blue ‘report information about this incident’ button to
send information that you have directly to the business that posted the footage.
As a user you can click the link ‘report this video as inappropriate’ to report a video
that offends in some way or is in breach of our terms and privacy policy.
Q. Are my details sent to someone if I send information?
A. Only your user name is sent. Your user name needs to be sent to allow businesses
to report misuse or abuse of the service. Personal details are retained privately and
cannot be viewed by anyone other than whotube.com administrators. Please
refer to our privacy policy and terms.
Q. I would like notifications to be sent to my mobile phone.
A. You need to set up your mobile phone to receive emails from our website. Most
mobile phone models use similar steps to those listed below;
1. On your mobile phone, select Menu and go into Messaging.
2. From Messaging, select Options and go into Settings.
3. Then select Email, Mailboxes and then select Yes.
4. Enter you desired email address and account name. Then press Select.
5. Enter your user name, password and your name. Then press Next.
6. Now you have to select the protocol used by your webmail provider – it’ll either be POP3
or IMAP4. Then select Next.
7. Now, enter the servers for incoming and outgoing emails, then select Next.
8. After this, your email should be fully set up. Select Yes, and your inbox should load up
with emails.
REGISTERED BUSINESS USERS
Read also the section in the FAQ titled ‘users’ as business registration includes user functions.
Q. I am having problems uploading footage and/or creating my page.
A. See FOOTAGE UPLOAD.
Q. A certain user continues to send me bogus information.
A. You can block a user supplying you bogus or offensive information at any time.
Please report abuse or misuse of the site to complaints@whotube.com
Q. I have footage on the site where a person has been identified and I no longer
need information sent to me.
A. Go to the ‘my videos’ button on the top right of the home page when logged in.
Select the video you wish to edit the video you no longer want to receive
information on and check the box electing not to receive information.
Q. I don’t want to receive notifications from whotube.
A. Update your personal details and uncheck the box indicating that you no longer
want to receive notifications.
Q. How can I remove the video from being displayed on the whotube website?
A. Send your request to info@whotube.com BUT remember that if you have an
advertisement attached to your CCTV footage, this footage still has value as a
marketing tool and people viewing your footage will still view you advertisement.
Q. I have left my footage on the website as a promotion for my business. The ‘send
Information’ button is still visible and the text box still appears if clicked although I
asked not to receive emails.
A. When you elect not to receive information, the ‘send information’ button and text box
still appear. Information sent by a user is retained by the website and not forwarded
on to you.
Q. How do I display the whotube logo as part of my loss prevention strategy?
A. Whotube is a registered trademark and cannot be displayed without the
permission of the trade mark owner Willame Pty Ltd. Merchandise is available and
can be order by clicking on the ‘merchandise’ link at the bottom of most whotube.com
pages. Unique or ‘made to order’ merchandise other than that displayed can be
requested by contacting sales@whotube.com.
FOOTAGE UPLOAD
Q. How long does it take to upload a file?
A. Depending on your connection speed, a file can take anywhere from a few minutes
to an hour depending on the file size. Generally, if you have a high-speed internet
connection you can expect a file to take anywhere from 1 to 5 minutes for each
1MB.
Q. The footage I have won’t upload?
A. To upload footage you need to be registered as a business. Footage needs to be less
than 3 minutes long and it is recommended that your footage is in avi, mov, mp4 or flv
formats. On occasions the upload will ‘hang’ and you should make another attempt to
upload the file. For other problems contact us at info@whotube.com for advice.
Q. My footage is not in one of these formats.
A. Most CCTV recording systems save footage in the aforementioned formats. You could
try saving them again and set your program to save in one of these formats, or, you
could use one of many available file converters that are obtained free on the internet.
Type ‘file converter’ or ‘convert to .avi’ etc. into your web search engine and there will
be a list of file converters to choose from.
Q. How do I create stills from my footage?
A. Most CCTV recording systems are able to capture stills as well as all or parts of the
video image. Another method is to use programs available online and these range from
being free to expensive depending on the complexity of the editing you want to do.
‘Jing’ is a simple to use program that is free to obtain from the internet and during the
upload process there is a link to ‘Jing’ and how to use it. ‘Jing’ enables you to capture
stills and to include arrows and text boxes to highlight certain parts of your footage.
Q. On some of the browse pages I only see the whotube logo and no screen shots.
A. Footage where no stills or screenshots have been uploaded will show the
whotube.com logo.
ADVERTISING
Q. How do I advertise on the site?
A. If you are registered as a business you can upload at advertisement to accompany
your footage. This advertisement can be edited or removed by you. The
advertisement consists of a file that you supply yourself and upload. Your
advertisement is uploaded by clicking the button in the ‘my videos’ section. The cost
to advertise this way is very inexpensive and is done using Paypal.
To advertise on other pages contact us at advertise@whotube.com.
COMPLAINTS
Q. How do I lodge a complaint about a video or descriptive text?
A. To lodge a complaint you must be registered as a business or a user. Send your
complaints to complaints@whotube.com and copy the link to the video you wish to
report and/or the text that you have an issue with.
For further information on the site contact us with your questions at info@whotube.com